Automated communication: discover the chatbot

 

The solutions provided by artificial intelligence include automated messaging. With the advent of chatbots, it is taking on a new dimension. The work of software designers to process language is encouraging the use of chatbots. To better understand this communication solution, it is necessary to understand how it works. This article focuses on this. 

What is a chatbot ? 

A chatbot is an assembly of organised algorithms from a given programming capable of conducting a conversation. This webpage shows just after the click some programs to create your own chatbot. The chatbot manages with precision the discussions with customers, especially on commercial websites. It is able to decode the messages it receives to give them answers. Each answer is of course in line with the message transmitted to the bot. It finds itself whatever the pace of the discussion. 

Moreover, when it is well designed, it processes several data sources at the same time. Usually, it is the voice and the written word that make it react. Their modernity and speed are motivating many organisations to adopt them. Depending on the site that has them, bots have certain specific functionalities. If they serve as a support somewhere, elsewhere they announce promotions.

How does a chatbot work?

First of all, it is important to know that a chatbot is based on what is called Natural Language Processing. This technology, commonly referred to as NPL, is based on artificial intelligence on the one hand. On the other hand, it is also based on computer science. Using suitable software, visitors to a site send messages to chatbots. Initially, the chatbots use their resources to understand the content of each message. They then formulate the response that corresponds to the concern expressed.

 They are automated so the speed of their responses is impressive. They react in real time and interact with users. They accurately interpret the various messages that come in despite their numbers. Since a site has many visitors, the system can handle many conversations at once.